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Experience

Every role I've taken—whether in IT, front-end development, or student leadership—has taught me the importance of teamwork, communication, and initiative. I've worked across university departments, startups, and student organizations to solve problems, collaborate, and build technology that connects people.

Kickstart Mentee

Kickstart Mentee

Knight Hacks

September 2025 - Present

Participated in the Knight Hacks mentorship program, where I received one-on-one guidance from experienced mentors, collaborated with my mentee cohort on hackathon projects, and strengthened my technical and teamwork skills within UCF's developer community.

IT Student Technician

IT Student Technician

University of Central Florida

July 2025 - Present

Provide Tier 1 technical support for UCF's largest IT zone, assisting over 500 students, faculty, and staff. Manage Active Directory operations, handle hardware lifecycle tasks, and automate IT processes to improve resolution efficiency and service quality.

Lead Consultation Agent

Lead Consultation Agent

Geek Squad

August 2024 - September 2025

Lead a team of consultation agents to deliver exceptional customer service and technical support for complex software, hardware, and network issues. Oversee client consultations, manage escalations, and maintain service quality with a focus on clear communication and problem resolution.

Front-End Development Intern

Front-End Development Intern

The Startup Life

July 2021 - April 2022

Collaborated with a small team to design and develop responsive web interfaces for a Miami-based startup. Enhanced UI performance, improved user engagement, and contributed to the company's brand visibility through creative front-end design and optimization.

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